Family Fertility Centre Privacy Statement

Your personal information will be handled by Family Fertility Centre in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs) under that Act as well as applicable State and
Territory Legislation to protect, properly use, correct, and destroy (or de-identify) records containing
personal information.
The Privacy Principles focus on the consideration and the collection of personal information, dealing
with personal information, the integrity of personal information, access to personal information and
the correction of personal information. The Family Fertility Centre Privacy Policy sets out information
relating to the Privacy Act that Family Fertility Centre has in place in relation to patients’ personal
information.

We will only collect personal information where it is necessary to do so for the conduct of our business.

Any collection of personal information by us will be fair and lawful and will not be intrusive. We only
collect health information if this is necessary for the delivery of healthcare services.

We will hold personal information as either physical records, records on our servers, and in some cases,
records on third-party servers. We take active steps to hold all hard copy and electronic records of
personal information in a secure manner to ensure that they are protected from misuse, interference
and loss, and unauthorised access, modification, or disclosure. 

In general, we will collect, hold, use, and disclose personal information for the purposes of providing
or offering fertility services to patients.

By providing us with personal information, patients consent to us using and disclosing their personal
information for the following purposes:

To report assisted reproductive technology treatments and pregnancy data to the Australian and New
Zealand Assisted Reproductive Database. This information (when collected) is reviewed by the
Reproductive Technology Accreditation Committee.

We may disclose personal information between our related bodies corporate or to third parties such
as our suppliers, organisations that provide us with technical and support services, or our professional
advisors, where permitted by the Privacy Act.

Any disclosure that is required to be made to any third party will be made primarily for the purpose of
providing services to you. If we disclose information to a third party, we take reasonable steps to ensure
that the third party protects the information to the same extent that we do.

Patients may request access to or correction of their personal information at any time by sending a
written request to reception@familyfertilitycentre.com.au

If patients have any queries about our Privacy Policy or the way we handle personal information, or if
patients wish to make a complaint, they may direct their concerns/query to their Clinician, Nurse
Manager or a Staff member that they feel comfortable with, using the contact details below.

We take all complaints seriously and will respond within a reasonable period.
E: feedback@familyfertilitycentre.com.au
P: 08 8490 3980

If patients are dissatisfied with the handling of a complaint, they may contact the Office of the
Australian Information Commissioner.

See www.oaic.gov.au for further information.

Family Fertility Centre’s full privacy policy is available to you upon request.

Having read this Policy you understand that your personal information including results, may be accessed
from external providers for the purpose described above.